Last updated October 1, 2024

Thank you for choosing SkinUniverse for your CS2 skin needs! We aim to make your experience with us enjoyable and hassle-free. Should you encounter any issues with the CS2 skins you’ve purchased, please review our return policy below.

Eligibility for Returns
You are eligible for a return if the CS2 skin you purchased is faulty or invalid.
Returns must be initiated within 7 days of the purchase date.
Initiate a Return
To start the return process, please send an email to support@skinuniverse.store within the specified return period.
In the email, include your order number, the product you are returning, and the reason for the return.
Return Conditions
CS2 skins must not have been used or applied in the game.
CS2 skins should not be transferred to a third party.
Refund Process
Once your return request is received and approved, we will issue a refund to the original payment method used during the purchase.
Refunds will be processed within 5-7 business days after the return is approved.
Non-Refundable Products
Some products, once redeemed, may not be eligible for returns. This includes products with a clear indication at the time of purchase that they are non-refundable.
Contact Information
If you have any questions or need assistance with the return process, please contact our customer support team at support@skinuniverse.store.
Additional Information
SkinUniverse reserves the right to reject any return request that does not meet the specified criteria in this policy.
Return shipping costs are the responsibility of the customer unless otherwise stated.
Changes to the Return Policy
SkinUniverse reserves the right to make changes to this return policy without prior notice. Any updates will be reflected on this page.

Thank you for choosing SkinUniverse. We are committed to providing you with the best gaming experience and service. If you have any questions or concerns, please do not hesitate to reach out to us.